At EHG, we aim to process and ship all orders as quickly and smoothly as possible.
Orders are processed within 1–3 business days (excluding weekends and holidays).
Once your order is processed, you will receive a confirmation email with tracking information.
Estimated delivery times after dispatch:
Domestic:
Please allow up to 10 business days (excluding major holidays) for your item(s) to be shipped. Typically goods are shipped within 5-7 business days of the order being placed depending on payment authorisation and stock.
This product is made especially for you as soon as you place an order, which is why it takes us a bit longer to deliver it to you. Making products on demand instead of in bulk helps reduce overproduction, so thank you for making thoughtful purchasing decisions!
International:
Please allow up to 15 days (excluding major holidays) for your item(s) to be shipped. Typically goods are shipped within 3 business days of the order being placed depending on payment authorization and stock.
Delivery times may vary depending on location, customs, and local courier services.
Shipping costs are calculated at checkout based on your location and order size.
Any applicable duties, taxes, or customs fees are the responsibility of the customer.
All orders include tracking.
You can track your shipment using the link provided in your shipping confirmation email.
While we do our best to deliver on time, EHG is not responsible for delays caused by:
Customs processing
Courier delays
Weather or unforeseen circumstances
If your order is significantly delayed, please contact us and we’ll assist you.
Please ensure your shipping address is correct at checkout.
EHG is not responsible for orders shipped to incorrectly provided addresses.
If your order arrives damaged or is lost in transit, please contact us within 7 days of delivery (or expected delivery), and we will help resolve the issue.
If you have any questions about shipping, reach out to us at:
📧 support@ehgsmartwellness.com