Refund policy

14-Day Easy Returns

We want you to feel confident trying EHG.

If you’re not satisfied, you can request a return within 14 days of receiving your order.

To be eligible:

• Item must be in original condition
• Returned with original packaging

Damaged or Faulty Items

If your item isn’t working as expected, we’ve got you covered.

Please contact us within 7 days of delivery and include:

• A short video or photo
• Description of the issue

We will offer:

• Free replacement, or
• Full refund

Performance & Usage

For the best experience, we recommend:

• Fully charging the device before first use
• Adjusting settings based on usage

If you experience any issues, our team will help troubleshoot quickly.

If the issue continues, we’ll arrange a replacement or return

Refunds

Once your return is received and inspected:

• Refunds are processed within 5–7 business days
• Sent back to your original payment method

Return Shipping

• Customers cover return shipping
• If the item is faulty, we cover it or send a replacement

Non-Eligible Returns

We may not accept returns if:

• Item is heavily used or damaged
• Misuse is evident 

Request is made after 14 days.

Need Help?

We’re here to help.

📧 support@ehgsmartwellness.com