🔁 EHG SmartWellness – Refund & Return Policy
📦 14-Day Easy Returns
We want you to feel confident trying EHG.
If you’re not satisfied, you can request a return within 14 days of receiving your order.
To be eligible:
- Item must be in original condition
- Returned with original packaging
⚙️ Damaged or Faulty Items
If your item isn’t working as expected, we’ve got you covered.
Please contact us within 7 days of delivery and include:
- A short video or photo
- Description of the issue
👉 We will offer:
-
Free replacement, or
- Full refund
🔋 Performance & Usage
For the best experience, we recommend:
- Fully charging the device before first use
- Adjusting settings based on usage
If you experience any issues, our team will help troubleshoot quickly.
👉 If the issue continues, we’ll arrange a replacement or return
💸 Refunds
Once your return is received and inspected:
- Refunds are processed within 5–7 business days
- Sent back to your original payment method
🚚 Return Shipping
- Customers cover return shipping
- If the item is faulty, we cover it or send a replacement
❌ Non-Eligible Returns
We may not accept returns if:
- Item is heavily used or damaged
- Misuse is evident
Request is made after 14 days.
📩 Need Help?
We’re here to help.
📧 support@ehgsmartwellness.com
